To cancel your appointment :

Phone call Monday to Friday from 8.00am to 6.30pm

• Using SystmOne
• Phone us on 020 3657 9449

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.

Details of the hubs are below:

South Westminster Centre for Health

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)

6.30-8pm on weekdays and 9am-4pm on Saturdays

The Connaught Square Practice

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.

Read more information on this service

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here

Please tell us:

• • if there’s a specific doctor, nurse or other health professional you would prefer to respond;

• • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email;

• • if you need an interpreter;

• • if you have any other access or communication needs.