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All posts by Sabrina Mensah-Bonsu
New online consultation service launching on 08.07.2022
We’re pleased to announce that we will be launching a new online consultation tool called PATCHS at our GP practice on Friday 8th June. We have selected PATCHS to take the place of our current online consultation service to improve the experience for our patients.
The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice – it will not replace face to face appointments, it is in addition to routine contact with Practices. This should not be used for emergencies when you should contact 999 or visit A&E.
By registering you will have easy access to a range of services from your computer or smartphone, including:
- reporting symptoms to your GP
- booking virtual appointments
- accessing health advice
To request repeat prescriptions, you should continue to follow the current process we have in place.
You can register via https://patchs.ai/practice/stjohnswoodmedicalpractice or on our website homepage.
All you will need to do is provide an email address and set up a password.
For more information on PATCHS you can visit their website.
To enable you to continue to access online consultations. You can register now but the service will not go live until Friday, 8 July 2022. Please continue to use eConsult. More information on PATCHS can be found at https://www.patchs.ai/patchs_for_patients.
As of April 2021 we are now proactively seeing and recalling patients. However, as we are still in a pandemic, we are keen to keep our surgery as covid-secure as possible and minimise the number of patients waiting in the waiting room. If you are due a routine check, including blood tests, or need to contact the surgery, then please contact us using our e-consultation function on our website and we will endeavour to get back to you within 1-2 working days. For urgent issues that need immediate attention, then please phone reception. Whichever way you contact the practice, if you need to see one of the GPs during this period of the pandemic, we will need to triage your call first. If you have been invited by the practice for routine tests then you can make an appointment via reception to see one of the nurses or health care assistants. We are aware that this process can seem frustrating, but we are trying to keep our services running whilst at the same time maintaining social distancing rules within our practice. Thank you for your understanding.
The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs.
If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use e-consult which is available through our practice website. If you aren’t sure what to do, please contact the practice who can advise you on how to get the help you need.
Please continue to attend tests, vaccinations and screening when invited.
www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies.”
Due to the COVID- 19 pandemic we are being advised to continue to keep our surgery doors closed. However, the practice clinical and nonclinical staff are still here to help you. If you have any concerns, whether they be related to health or social care needs, then please initially ring reception to speak to any of the doctors or nurses. Direct appointments, however can be made, via reception, for the following clinical conditions:
- diabetic checks, if you are under the age of 50 and are not shielding;
- cervical smear tests if you have received an invitation for this test;
- all childhood and baby immunisations;
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice, to fill in the survey please visit: https://gp-patient.co.uk/about
Please see below for our new Practice Leaflet, available for download for your records.