Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Asthma
Who do I see: Practice Nurse for routine asthma checks / A&E or GP for severe symptoms
Advice: If you are having a severe asthma attack, please telephone 999 or 111. Otherwise for a Practice Nurse appointment for a routine asthma check, please contact reception on 020 3657 9449 to make an appointment.
Alcohol Advice
Who do I see: Turning Point / AA
Advice: If you feel that your Alcohol consumption is causing you or your family concerns please visit Turning Point for self-referrals or visit Alcoholics Anonymous
Anxiety
Who do I see: IAPT Service / Back on Track
Advice: If you are experiencing anxiety symptoms for the first time, either visit Westminster Talking Therapies,to which you can self-refer, or alternatively please book an appointment with a GP either online or contact reception on 020 3657 9449.
Back Pain
Who do I see: Community Pharmacy / GP after 7 days / Physiotherapy Service
Advice: Search for your nearest community pharmacist for acute muscular back pain or book an appointment with a GP if your symptoms are persisting for more than 7 days either online or contact reception on 020 3657 9449. You can also visit Health Share London to self-refer to the Physiotherapy Service
Blood Pressure Monitoring
Who do I see: Health Care Assistant or self monitoring at reception
Advice: We have a blood pressure monitoring machine at reception, if you wish to self monitor your blood pressure. Alternatively contact reception on 020 3657 9449 to make an appointment. Routine appointments within 2-4 weeks.
Blood Test
Who do I see: Health Care Assistant
Advice: Appointments for blood tests MUST have been requested by your doctor or other health care professionals. Please contact reception on 020 3657 9449 to make an appointment.
For warfarin monitoring it is preferred for all samples to be taken at the beginning of the week. If you are in doubt please call to speak to one of our Practice Nurses who will advise you.
Blue Badge Forms
Who do I see: Contact Westminster Council
Advice: The National Blue Badge Scheme does not apply in Westminster due to traffic congestion and the high demand for parking in Central London. Westminster City Council operates a White Badge scheme which works alongside a Blue Badge. If you aren’t eligible for a White Badge, you may still receive a Blue Badge.
Please visit the Westminster Council website for further information.
Boils
Who do I see: GP / community pharmacist
Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online or contact reception on 020 3657 9449 to make an appointment.
Breathlessness
Who do I see: GP or A&E for severe symptoms.
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections. Please contact reception on 020 3657 9449 to make an appointment with a GP.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book a GP appointment online, or contact reception on 020 3657 9449 to make an appointment.
Burns
Who do I see: Practice Nurse / Urgent Care Centre if severe.
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please contact reception on 020 3657 9449 to make an appointment with the Practice Nurse.
Cervical Smear
Who do I see: Practice Nurse
Advice: Once you are invited, please contact reception on 020 3657 9449 to make an appointment with the Practice Nurse, on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if symptoms persist for more than 1 week, or if you have other chest issues e.g. asthma / COPD
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe or your chest pain is lasting for more than 15 minutes. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Childhood Immunisations
Who do I see: Practice Nurse
Advice: Appointments for immunisations, please contact reception on 020 3657 9449 to make an appointment with the Practice Nurse. Find out more at NHS Choices.
Chronic Heart Disease
Who do I see: Practice Nurse / GP
Advice: Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if you are concerned about worsening symptoms.
Coils or Implants
Who do I see: GP / Family Planning Clinic / GUM Clinic
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment with the correct GP. Alternatively, to search for your nearest Family Planning/GUM Clinic, please visit the NHS website.
Constipation or Piles
Who do I see: Community Pharmacy / GP if symptoms persist for more than 1 week.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Contraception and Family Planning
Who do I see: Family Planning Clinic / GP / Practice Nurse.
Advice: Visit the NHS site for more information about Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment. Routine appointments within 2-4 weeks.
Cough
Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment. Rountine appointments within 2-4 weeks.
Cystitis
Who do I see: GP
Advice: If you feel that you have symptoms of Cystitis (bladder infection) then please feel free to drop in a sample of urine at reception before 15:00 so that we can test it and inform you if there are signs of an infection. Alternatively for a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Dementia Screening
Who do I see: GP
Advice: If you are concerned about symptoms of memory loss then please contact reception on 020 3657 9449 to make an appointment with a GP. Alternatively please feel free to speak to a GP on the phone.
Dental Problems
Who do I see: Dentist
Advice: All dental services are obliged to provide emergency service. Please book an appointment online with your dentist or find a dentist near you: NHS Find Dentist Services.
Depot Injections (Contraception)
Who do I see: Practice Nurse / Family Planning Clinic / GP
Advice: To search for your nearest Family Planning Clinic, please visit the NHS website. Contraception and family planning appointments are available at various times each day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment. Routine appointments within 2-4 weeks.
Depression
Who do I see: GP / IAPT Services
Advice: If you feel that you have symptoms of depression you can visit Westminster Talking Therapies for IAPT Services, or please book an appointment online or contact reception on 020 3657 9449 to make an appointment with a GP.
Diabetes Monitoring
Who do I see: Healthcare Assistant / Practice Nurse.
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please contact reception on 020 3657 9449 to make an appointment.
Diarrhoea
Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Diet / Life Style Changes
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Practice Nurse
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’), please speak to one of our Practice Nurses who will advise you by booking an appointment online, or contact reception on 020 3657 9449 to make an appointment. Very often obtaining sodium bicarbonate ear drops over the counter at any pharmacy will clear ear wax without the need for syringing. Please do not use cotton buds at any time to clean your ears. Also please check the following information on NHS Choices.
Earache
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
ECG
Who do I see: GP
Advice: Please contact reception on 020 3657 9449 to make a telephone appointment for a GP to call you back.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or eczema is worsening.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Fit Notes (Sick Notes)
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Flu
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Forms, Certificates and Medical
Who do I see: GP Surgery Receptionist
Advice: A medical examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Genital Infections Including Herpes
Who do I see: Sexual Health Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: To search for your nearest Family Planning/Gum Clinic, please visit the NHS site. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Head Injuries
Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe.
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist.
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Infected Wounds
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 3657 9449 to make an appointment. Find out more information at NHS Choices.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: GP
Advice: Please contact reception on 020 3657 9449 to speak to your usual GP.
Missed Contraception / Emergency Contraception
Who do I see: Community Pharmacy / Practice Nurse / GP / Family Planning Clinic
Advice: For emergency contraception, contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic, or please book an appointment online, or contact reception on 020 3657 9449.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. All community dentists are obliged to provide emergency services.
Nose Bleeds
Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes
Advice: Pinch nose firmly below the bridge of the nose for at least 15 minutes continuously (do not lean head back). Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Panic Attacks
Who do I see: Back on Track / GP
Advice: Please visit Westminster Talking Therapies for IAPT services, or please book an appointment either online or contact reception on 020 3657 9449 to make an appointment.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Phobias
Who do I see: Back on Track / GP if severe
Advice: Please visit Westminster Talking Therapies for IAPT services, or please book an appointment online or contact reception on 020 3657 9449 to make an appointment.
Pneumococcal Vaccine
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Prescription
Who do I see: Receptionist / Online
Advice: A GP appointment may be needed but please contact reception on 020 3657 9449 who will help direct your specific prescription query. Alternatively, if you would like to order or cancel your repeat prescriptions, you can do this by using our online services. Prescriptions take 2 working days to process.
Removal of Stitches
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Ring Pessary
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Shingles Vaccine
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Sick Note / Fit Note
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Smoking Cessation
Who do I see: Health Care Assistant / Kick it Stop Smoking Service
Advice: For a Health Care Assistant appointment, please contact reception on 020 3657 9449 to make an appointment or visit Kick it Stop Smoking service for more information. Find out more from the NHS advice page.
Sore Penis
Who do I see: Sexual Health Clinics / GP
Advice: To search for your nearest GUM Clinic, please visit the NHS website. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Spirometry Testing
Who do I see: Practice Nurse / Health Care Assistants
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Travel Vaccinations
Who do I see: Practice Nurse
Advice: Please book an appointment with the Practice Nurse at least 1 month before travelling. Contact reception on 020 3657 9449 to make an appointment.
Urine Infections
Who do I see: GP
Advice: If you feel that you have symptoms of Cystitis (bladder infection) then please feel free to drop in a sample of urine at reception before 15:00 so that we can test it and inform you if there are signs of an infection. Alternatively for a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.
Vaginal Discharge
Who do I see: Practice Nurse / Sexual Health Clinic / GP
Advice: You can search for your nearest Community Pharmacist. If you are sexually active you can also visit either your local sexual health clinic, or for an appointment please book online or contact reception on 020 3657 9449.
Vitamin B12 Injection
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or by contacting reception on 020 3657 9449 to make an appointment.
Warfarin Monitoring
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 3657 9449 to make an appointment.
Warts
Who do I see: Community Pharmacy / GP if painful or it is a recurring issue.
Advice: Genital warts are not treated in general practice. To search for your nearest Family Planning/Gum Clinic, please visit the NHS site. Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 3657 9449 to make an appointment.