Contact us

Appointments

Accessing the care you need

Did you know you can contact your GP Practice Online?

Use Patchs to get health advice, answer questions on medication, request a fit note and lots more.

There are many ways to book an appointment with us. 

Booking an appointment for today

Request an appointment by telephone 

Our trained receptionists will ask you some questions to confirm the right person you need to speak with and when they are available. The telephone lines are very busy at 8am and you may need to wait for your call to be answered. If you want to see a GP F2F; the GP will authorise this. The best way to get an appointment with a GP is to complete a detailed Patch message.

Call us on 020 3657 9449

Request an appointment at the surgery

Patients can come into the surgery to book or change appointments with a nurse or health care assistant. They can also change their appointments with a GP, dietician, physiotherapist. GP appointments are offered by the GPs. The best way to get an appointment with a GP is to complete a detailed Patch message.

Get our address and access information here

Booking a routine appointment

Request a routine appointment online 

SystmOne

Use our online system to book an appointment up to four weeks in advance.

Book appointment on SystmOne

If you would like to understand more about our online system, please read more here.

Manage your health online

NHS App

Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.

At the surgery

Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6:30pm 

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

By telephone

Call us on 020 3657 9449

Monday to Friday from 8.00am to 6.30pm

Your appointment 

However you choose to contact us, we may offer you a consultation: 

  • by phone 
  • face to face at the surgery 
  • by text or email 

Appointments by phone, by text or email can be more flexible and often means you get help sooner. 

Frequently asked questions

To cancel your appointment :

Phone call Monday to Friday from 8.00am to 6.30pm

 

 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.

Details of the hubs are below:

South Westminster Centre for Health

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)

6.30-8pm on weekdays and 9am-4pm on Saturdays

The Connaught Square Practice

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.

Read more information on this service

 

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here

Please tell us:

    • if there’s a specific doctor, nurse or other health professional you would prefer to respond;

    • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email;

    • if you need an interpreter;

    • if you have any other access or communication needs.